GENERAL CONDITIONS

The Continental Hotel reserves the right to request part or all of the stay payment by bank transfer.

The amount paid will be deducted from the total bill at the end of the stay at the hotel. We guarantee your reservation with a valid credit card (including expiration date).

To guarantee your reservation, you must provide your credit card information. It is important that you know that no amount will be charged to your card at the time of confirming your reservation. We simply require the same information in order to keep the reservation in your name in force (according to our reservation policy). The total amount corresponding to your stay will be paid directly at the Continental hotel, in cash or by credit card.

At the time of registration, a valid passport is required for all guests.

If for any reason you must make changes to your reservation, contact us. reservas@continental-mojacar.es , Paseo del Mediterráneo 78, 04638 Mojacar, Tel: +34 950 47 82 25

We will confirm the changes within 24 hours and send you a new reservation.

If there is not availability of both dates and room type, we will suggest the best possible alternatives.

Your reservation will be maintained until 6 pm on the day of entry; If you are arriving after this time, you must notify us, otherwise we could have the room and consider your reservation as “Not Submitted”. In case of no-show at the hotel on the scheduled day of entry, we will charge your credit card the amount corresponding to a day of stay and your reservation will be canceled.

You can cancel your reservation with a minimum of 2 days (48 hours) or 7 days (depending on the reservation for normal or peak dates, respectively) before the day of your arrival; otherwise, the Continental Hotel will charge a night’s stay as a penalty.

Likewise, if you wish to shorten your stay, you must communicate it with the same minimum advance as the stay is on normal or peak dates before the new departure date you request, otherwise having the same penalty of one night’s stay. On peak dates such as Holy Week and others, this option may not exist, in which case we will expressly indicate it when we confirm your reservation.

You can cancel your reservation by phone, e-mail must only provide your reservation number.

Request a confirmation when completing and sending the  reservation form  with your request and personal data. In either case, the Continental Hotel will send you the confirmation with your reservation number, via email. The confirmation will detail:

Your personal data, the day of entry and exit of the accommodation, the type and number of rooms reserved, the total amount of your stay, the reservation number and the cancellation policy.

If you prefer, you can print that confirmation and present it upon admission to the Continental Hotel.

PRICES AND PAYMENT METHODS

Once a reservation has been made by the user, a charge will automatically be made to the payment system that the user has chosen. In case of payment by card, if the card provided by the user is denied, the reservation will be automatically canceled, and http://continental.es/ will inform the user of the cancellation by email.

All prices of products offered through the Website include the corresponding VAT.

The Client can make the payment of his orders thanks to the following means:

  • Credit card : The bank details collected through the payment gateway are encrypted and transmitted securely to the bank’s servers. http://continental-mojacar.es/ does not access or process the user’s bank details, since the payment is made through a 100% secure Servired payment gateway. Our payment gateway accepts credit and debit cards from Visa, Visa Electron and MasterCard. http://continental-mojacar.es/ reserves the right to take legal action it deems appropriate against anyone who makes a fraudulent transaction or enters credit card data without having the authorization of the holder thereof.
  • Bank transfer : payment by transfer to the ownership account of Explotaciones Hoteleras Complejo Continental SL. which is indicated for this purpose in the order process. It is very important that you indicate in the subject the  reservation number , as well as your  name  and  surname , and make the transfer within  3 days after the date of confirmation of the order to validate it.

If you wish, you can send us the proof of the transfer by email to  informacion@continental-mojacar.es
In any case,  
the reservation will not be considered effective  until our administration department has no bank confirmation of the transfer.

Do not forget that you must make the payment in EUROS and that all possible exchange and bank commissions run on your own when opting for this payment system.
In the case of  
bank transfers made from outside Spain, it  is very important that when ordering the transfer, always notify your bank to take charge of the commissions at source, those bank commissions and expenses corresponding to your entity. Otherwise, http://continental-mojacar.es/ could cripple the reservation by not receiving the full amount of it.

  • Upon arrival at the Hotel : Payment method valid for online reservations.

Payment will be made in cash at the time of arrival at the establishment.

 CHILDREN POLICY


Children from 0 to 2 years old stay for free, occupying existing beds, that is, sharing a bed with parents. Cots are also available upon request without supplement. If you prefer to sleep in an extra bed, you will pay a supplement of € 32 per night, except from 06/01 to 09/30 which will pay a supplement of € 32 per night. This rate includes your breakfast.

If the hotel detects any discrepancy both in the number of occupants of the room and in the age of the guests once they have been accommodated, it may be duly informed and the difference will be included in their invoice.

RESERVATION CANCELLATIONS

The user can review, modify or cancel their reservations always by contacting reservas@continental-mojacar.es. The order placed and paid to http://continental-mojacar.es/ through the website may be canceled by the Website in any of the following cases: indications of payment by fraudulent card, unavailable rooms, price changes.

The requested and paid order may be canceled by the user by electronic communication to the e-mail address  reservas@continental-mojacar.es ; However, http://continental.es cannot guarantee that the reservation will be available until confirmed.

GUARANTEE

Availability is guaranteed only for reservations confirmed by the hotel department by email or phone call.

http://continental-mojacar.es/ reserves the right to modify the reservation prices of the rooms; however, correctly formalized reservations will be billed according to the published prices and rates in force at the time of booking the reservations, except for typographical errors.

REQUIREMENTS OF ORDER ACCEPTANCE

http://continental-mojacar.es/ reserves the right to refuse reservations from users who have not respected the terms of use of the Website, or with those that exist or have previously existed controversies regarding the management of continental reservations .is

RESPONSIBILITY AND DISPUTE SETTLEMENT

http://continental-mojacar.es/ will not be responsible in case of unavailability of the reservation, or in case of error or impossibility of delivery due to force majeure or due to error in the data provided by the user. However, in such cases, when possible, http://continental-mojacar.es/ will immediately contact the Customer to find the best solution.

In case of controversy about the fulfillment of this contract, the Client will first go to  www.continental-mojacar.es  to obtain a friendly solution.

PRIVACY POLICY

Regarding the processing of personal data, the provisions of the Website’s privacy policy will be followed.

JURISDICTION AND APPLICABLE LAW

The sale of products will be governed by this contract. What is not provided in this contract will be governed by current Spanish laws. Any dispute arising from the sale, shipment, delivery, return or cancellation of orders that are not resolved amicably will be subject to the Jurisdiction of the Courts and Tribunals of the City of Vera (Spain), expressly waiving any other jurisdiction or legislation. that could correspond to them.

RESERVA